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Privacy policy

WE ATTACH GREAT IMPORTANCE TO PROTECTING YOUR PRIVACY AND PERSONAL INFORMATION.

Spheratest Environnement Inc. cares about its customers and visitors to its website and respects your concerns regarding privacy and the protection of your personal information. Our privacy policy aims to protect your privacy and provide you with a secure experience. This policy applies to the website spheratest.com hosted in Canada. The policy protects consumers who provide information through the spheratest.com website, but is not intended to protect business information. By using the spheratest.com website, you consent to the collection and use of your personal information. In addition to reading our policy, you are invited to read Spheratest Environnement Inc.'s Cookie Usage Declaration, which applies to the spheratest.com website. Your use of the spheratest.com website constitutes acceptance of the site's terms of use.

MODIFICATIONS

As we continue to develop the spheratest.com website and implement technologies to improve the service we offer, our policies evolve over time. We invite you to consult this "Privacy Policy" from time to time to stay informed about the practices associated with the most recent version of the policy. If you are a registered user on the spheratest.com website, we may notify you by email of significant changes to our policy, at the email address you have provided us. Your continued access and use of the spheratest.com website constitutes acceptance on your part of any modifications or revisions to our policy.

SUMMARY OF OUR PRIVACY STATEMENT

This policy explains and summarizes how we collect, use, and protect your personal information when you interact with us online and through our customer support and technical support service. The policy explains:

  • What information Spheratest Environnement Inc. collects about users of its website;
  • How Spheratest Environnement Inc. uses the personal information you provide to us and that we collect in the course of our relationship with you;
  • How Spheratest Environnement Inc. uses cookies and IP addresses;
  • What personal information about you, if any, is shared by Spheratest Environnement Inc. with other parties and the terms of protection of this information if it needs to be shared;
  • What types of security measures are applied by Spheratest Environnement Inc. to protect your information against loss or disclosure and how Spheratest Environnement Inc. will inform you of any security breach;
  • Circumstances under which you can access personal information about yourself that you have provided to Spheratest Environnement Inc. and have it corrected, restrict its use by Spheratest Environnement Inc., or even have it deleted from our records.

TYPES OF INFORMATION THAT SPHERATEST ENVIRONNEMENT INC. COLLECTS ABOUT YOU

Spheratest Environnement Inc. collects information that you provide to us or that the company obtains from you through the use of our website. We receive and store information that you enter on our website or provide to us in other ways. For example, you may provide us with information when you request a service quote on the spheratest.com website, participate in a survey, contest, or promotion, request marketing materials, or contact Spheratest Environnement Inc.'s customer service. In the course of these actions, you may provide us with information such as your name, address, phone number, email address, and personal preferences. We also automatically receive and store certain types of information when you visit the spheratest.com website. We may also receive information about you from other sources, such as when we send you special offers that we believe may be of interest to you, and we may add this information to what we already hold. We engage a third-party service provider to place advertisements on our behalf on the Internet and sometimes on this website. These third-party service providers may collect anonymous information about your visits to the spheratest.com website and your interaction with our products and services. They may also use information about your visits to this site and other websites to target advertisements for products and services. This anonymous information is collected through a pixel tag, a standard technology in the industry and used by the majority of large websites. No confidential information is collected or used in this process. They do not know your name, phone number, address, email address, or any other information that could identify the user. If you would like more information about this practice or want to know your options for opting out of the use of this information by our third-party service providers, please see the Cookie Usage Declaration.

TERMS AND CONDITIONS

We do not respond to "Do Not Track" headers or similar mechanisms. Third-party service providers track your navigation on the spheratest.com website, allowing us to target advertising based on your browsing history and preferences. Our social networking tools like Facebook, Twitter, YouTube, Instagram widgets are hosted by third parties or directly on our site. Your use of these tools is subject to the policies of the companies that provide them.

HOW SPHERATEST ENVIRONNEMENT USES INFORMATION ABOUT YOU

We use the information we have collected about you to provide you with the best possible experience, offer you the most suitable services, and keep you informed about industry trends. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties or to our affiliated companies who may wish to offer you their own products and services, unless you request it or authorize us to do so. We may disclose your personal information to third parties or to companies affiliated with Spheratest Environnement Inc., to the extent necessary to carry out a transaction that you have authorized (e.g., Salesforce for processing your online requests) or to carry out additional activities that you have requested us to do. We may disclose your personal information to third parties or to companies affiliated with Spheratest Environnement Inc. with whom we have contracted to provide a service on our behalf. All companies acting on our behalf are contractually obligated to protect the confidentiality of the personal information we provide them and to use it only for the purpose of providing the services we ask them to perform (e.g., Dicom, Canada Post). We may disclose personal information about our customers as permitted or required by law, for example in connection with a subpoena or similar legal process, or in connection with a merger, acquisition, or bankruptcy, as further detailed below. We may disclose information about you to protect ourselves against fraud and other crimes and to enforce our contracts with you. We strive to provide you with the information you need to make reasonable and informed decisions about how Spheratest Environnement Inc. uses or communicates your personal information. Spheratest Environnement Inc. collects and uses your personal information in several ways:

  • Website use. Spheratest Environnement Inc. or authorized service providers of Spheratest Environnement Inc. may observe activities, preferences, and transactional data (e.g., your IP address, device ID, browser type, or operating system) as part of your use of the spheratest.com website. We may use this information collected or recorded for the purpose of providing better service, facilitating the use of the website for our customers, monitoring website usage, and addressing security risks. Spheratest Environnement Inc. or authorized service providers of Spheratest Environnement Inc. may use this information to track overall traffic trends across our website for internal analysis by Spheratest Environnement Inc.
  • Online Transactions: We collect information about you when you request information on our website. You can visit our website without registering, but you must provide us with certain information, including your name, address, phone number, and email address to request a service or information.

OUR SECURITY PRACTICES:

Our internal data security policies restrict access to customers' personal information to authorized employees only. Authorized employees may use customers' personal information for the purposes of Spheratest Environnement Inc.'s business activities only. Our employees are subject to Spheratest Environnement Inc.'s policies, which require them to protect the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary measures, up to and including dismissal. We have implemented physical, electronic, and legal protection measures designed to protect our customers' personal information. For example, to ensure the security of your visit to the spheratest.com website, we may use firewalls, encryption techniques, and/or authentication procedures. Unfortunately, it is not possible to guarantee the absolute security of data transmission over the Internet. Therefore, while we strive to protect your personal information, Spheratest Environnement Inc. cannot guarantee the security of the information you transmit to us, and you do so at your own risk. If the confidentiality of your personal information is compromised, we will notify you as needed and as far as possible so that you can take appropriate protective measures. Unless otherwise indicated, we will notify you of such circumstances using the email address you provided when you registered on spheratest.com.

WHAT IS A COOKIE AND HOW DOES SPHERATEST ENVIRONNEMENT INC. USE IT?

We may use cookies to collect and monitor certain information. A cookie is a small piece of information that websites store on a personal computer and can later retrieve. We may use cookies for administrative purposes, such as recording our customers' preferences for certain services or storing a password so that you do not have to enter it each time you visit our website. Cookies do not contain information that would allow anyone to contact our customers by phone, email, or other means.

When you visit our website, we and our service providers and partners may use cookies and pixels (also called web beacons) (collectively, "cookies") to collect and use information for the purpose of providing the website experience, understanding how visitors interact with our site, and personalizing our advertising. This information may concern you or your preferences or device. For relevant sites, you can choose not to allow certain types of cookies set by us and certain third parties that provide analysis, features, and advertising.

LINKS TO THIRD-PARTY WEBSITES AND WEBSITES CONTAINING SPHERATEST ENVIRONNEMENT INC. BRAND IMAGES

Our website may contain links to websites owned by third parties. It is important to note, however, that the spheratest.com site is not responsible for the policies applicable to these other sites or their practices and does not exercise any control over these sites. We encourage you to read the policies of these other websites, as they may differ from ours. This policy applies exclusively to personal information collected by the spheratest.com website.

COMMUNICATION PREFERENCES AND ACCESS TO YOUR PERSONAL INFORMATION

You have several choices regarding how Spheratest Environnement Inc. uses your personal information. When you register online on the spheratest.com site, you can choose not to receive information from us about services and special offers by mail and/or email. If you choose not to receive such marketing information by mail and/or email, Spheratest Environnement Inc. may continue to communicate with you as needed to administer your account and process your requests. To change your preferences, follow the unsubscribe instructions at the end of the marketing email or the instructions on the Account Information page of the spheratest.com site, or contact customer service at [email protected] or 514-522-5005.

It is very important that the information in your account is accurate and up-to-date to ensure the excellence of the service we provide to you. If the information in your account is incomplete, inaccurate, or not up-to-date, please contact customer service at [email protected] or by calling 514-522-5005.

For assistance or additional information regarding our practices, please contact Spheratest Environnement Inc. customer service.

This Policy applies to CANADIAN and foreign customers. Our website is hosted in Canada and intended for visitors both Canadian and foreign. This policy applies to relationships with customers established in Canada and abroad. Certain parts of the policy do not apply to visitors residing outside of Canada. As is the case with almost all websites, the spheratest.com site can be accessed from anywhere in the world. If you visit our website from a country other than Canada, by visiting the site and providing us with certain data, you acknowledge and agree that your personal information may be processed for the purposes described in this policy. In addition, this data may be stored on servers in Canada or the United States, whose practices may be less restrictive than those of your country of residence. By providing us with your data, you consent to its transfer.

MERGERS, ACQUISITIONS, AND BANKRUPTCY

If Spheratest Environnement Inc. were to seek bankruptcy protection, undergo a merger, acquire another company, or sell or reorganize part of its business, Spheratest Environnement Inc. may need to disclose your personal information to potential or actual acquirers or other parties. Spheratest Environnement Inc. practices obtaining adequate protection for information disclosed in such transactions. However, Spheratest Environnement Inc. cannot guarantee that its policy will not be modified if Spheratest Environnement Inc. is sold or merged with another company.

SPHERATEST.COM IS NOT INTENDED FOR USE BY CHILDREN

Children are not permitted to use the spheratest.com site. We ask that minors (under 18 years of age) use the spheratest.com site only in collaboration with their parents or guardians. Children under 13 years of age should not provide information about themselves on the spheratest.com site. If a child under 13 years of age submits information through any section of our website and Spheratest Environnement Inc. becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect personal information about children under 13 years of age, we do not use or disclose such information to third parties.

QUESTIONS ABOUT OUR POLICY

If you have any questions about this policy, please contact customer service at [email protected] or by calling 514-522-5005.

This privacy statement was last updated on April 18, 2024.

"When faced with a contamination issue, they guided us through resolving the numerous challenges that emerged. Dealing with this kind of unpleasant surprise exposes property owners to a plethora of proven or potential problems. From the outset, Spheratest provided us with the best advice for carrying out decontamination according to industry standards. The company has always demonstrated diligence regarding deadlines. The staff is always courteous, punctual, and available. Everyone I encountered was highly knowledgeable in their field. Furthermore, Spheratest has always been transparent about costs, a major factor in such a stressful ordeal. They are a group of people for whom quality seems to be a cardinal value. Moreover, they treat you as a human being. In such a trial, this is invaluable. It is a top-notch company that I highly recommend."
"I wanted to highlight the excellent work of your project manager. It's truly pleasant to work with her. She is reliable, follows up diligently, and summarizes the issues very well. Our calls last an average of 3 minutes; she doesn't waste my time, and I have all the information I need. It's perfect."
"Thank you very much, I have always felt that you are very professional people. I can tell you that we feel confident with you and see such a difference. Thank you for being on our path to help us navigate through a situation for which we would have otherwise passed, believe me."
"On my site, I expected phases 1 and 2 to be a necessary step, and that we wouldn't discover anything more than what I already knew. But that was not the case. The Spheratest team accompanied me throughout the soil decontamination and rehabilitation process, which was long and full of challenges. Fortunately, they were patient in answering my 1001 questions in the face of my total lack of understanding of what we were finding with every shovel of dirt. They were diligent, available, present, understanding, and flexible to adapt to everything my site required. I greatly appreciated working with the Spheratest team, particularly Isabelle and Benoit, with whom I had many exchanges."